Clear billing.
No surprises.

This Refund, Cancellation & Billing Policy explains how billing works on fetish.haus, how recurring charges are disclosed and authorized, how you can cancel, and when refunds may or may not be available. It is part of, and incorporated by reference into, our Terms of Service, and applies to all Members who purchase a subscription, a one-time item, or any other paid product through the Platform.

The Platform offers three areas: Raw — free short-form clips and previews, involving no charge; the Vault — the recurring subscription area, billed on a repeating cycle until cancelled; and Private Access — pay-per-clip purchases billed as one-time charges. Because Raw is free, the billing, renewal, and refund terms here apply principally to Vault subscriptions and Private Access purchases.

• Before you enter payment information and before you are charged, the checkout screen clearly displays: the price, the currency, applicable taxes or fees (or how they are calculated), and — for subscriptions — the recurring billing terms in Section 3.
• Prices are presented and charged in USD unless stated otherwise at checkout. If your card uses a different currency, your bank may apply its own conversion rate and foreign-transaction fees, which are outside our control.
• Where we are required to collect sales tax, VAT, GST, or similar, the amount (or its basis) is shown before you confirm. You are responsible for taxes that are your legal obligation and that we are not required to collect.
• No hidden charges: the only amounts billed are those you authorized at checkout, plus future recurring charges you expressly agreed to for a Vault subscription.

How renewal works. Vault subscriptions renew automatically at the price and interval disclosed before you entered payment details, and continue until you cancel. Before each renewal you authorize the charge to recur at the disclosed amount and frequency.

How to cancel. You can cancel your Vault subscription online at any time from your account's billing page — no calls, no retention flows. Cancellation stops future renewals; your access continues through the end of the paid billing period, and no further charges are made. You can also request cancellation by emailing [email protected] from your account email.

Price changes. We may change subscription prices or billing terms on a going-forward basis, with advance notice as required by law and card-network rules and, where required, your renewed consent. A change applies only to billing cycles that begin after it takes effect; if you do not agree, cancel before the next rebill date.

General rule — digital adult goods are final. Content sold through the Vault and Private Access is digital adult Content delivered, unlocked, or made available immediately upon purchase. For this reason, and except as expressly stated below or required by applicable law, all sales are final, charges are non-refundable, and partial-period refunds are not provided when you cancel mid-cycle.

• Duplicate or erroneous charge — you were charged more than once for the same purchase, or an amount you did not authorize.
• Non-delivery / non-access — you paid for Content or access we failed to deliver, and we cannot resolve the access issue.
• Materially defective Content — the purchase is corrupted or non-functional in a way that prevents normal viewing, and we cannot provide a working replacement.
• Unauthorized transaction — a charge resulted from unauthorized use of your payment method (subject to fraud review).

Outside the stated exceptions, we may — at our sole discretion, case by case — issue a refund, credit, or other accommodation as a goodwill gesture. Doing so once does not obligate us to do so again and does not waive the general all-sales-final rule. Nothing in this Policy limits any non-waivable refund, cancellation, or cooling-off right you have under the consumer-protection laws of your state or country; where such law grants more than this Policy, that law controls.

To request a refund, contact [email protected] with your account email, the approximate date of the charge, the amount, and a description of the issue. We aim to review and respond within five business days. Approved refunds go back to the original payment method; how quickly they appear depends on your bank. If we refund purchased Content or a subscription period, the corresponding access may be revoked.

If you see a charge you do not recognize or believe is wrong, please contact [email protected] before contacting your bank or filing a chargeback. Most billing issues — unrecognized statement descriptors, duplicate charges, a renewal you meant to cancel — can be resolved quickly and directly, usually faster than the formal dispute process.

Charges from the Platform appear on your statement under the billing descriptor disclosed at checkout and on your receipt; if a charge under that descriptor is unfamiliar, it is likely a Platform purchase or renewal, and we are happy to help you identify it.

Filing a chargeback for a charge you actually authorized, or to keep Content you accessed without intending to pay, is a breach of our Terms of Service. We reserve the right to suspend or terminate accounts associated with fraudulent disputes, to contest invalid chargebacks with evidence of authorization and access, and to recover amounts owed as permitted by law.

We may update this Policy from time to time. Material changes update the "Last updated" date and, where required by law or card-network rules, come with additional notice. Changes apply prospectively; continued use or continued subscription after an update takes effect constitutes acceptance, except where renewed consent is required.

• Billing & support — [email protected]
• Privacy requests — [email protected]
• For chargeback or unrecognized-charge questions, contact support before disputing with your bank.