Wrong call?
We re-review.

We review all Content with a moderator before it is published, and we run a prohibited-keyword filter as part of that review. Even so, moderation, account, and monetization decisions are not infallible — and people who appear in Content may not have consented to it. This policy gives two groups a clear, human-led path:

Track A — Depicted-Person Appeals: any person depicted in Content (whether or not they use the Platform) may contest their depiction, assert that they did not consent, and request removal. Track B — Creator Appeals: a Creator may appeal a decision about their Content, account, or earnings — removals, suspensions, warnings, and monetization decisions. Both tracks apply across Raw, the Vault, and Private Access.

What this policy is not. Use the Complaints Policy to report Content or raise a concern for the first time; use this policy to ask us to reconsider a decision already made, or to escalate an unresolved consent dispute. Urgent matters follow their own faster routes and are never delayed by appeal windows: CSAM under the CSAM Policy, and non-consensual intimate imagery (including AI "deepfakes") under the NCC Policy and TAKE IT DOWN Act Policy.

Any person who reasonably believes they are depicted in Content may use Track A, regardless of whether they hold an account — personally or through an authorized representative (parent or guardian, lawyer, or agent). You may contest your depiction in specific Content, assert that you did not consent (or that consent was withdrawn or exceeded), and request removal from Raw, the Vault, and Private Access.

How to submit: email [email protected] with the subject line "Depicted-Person Appeal", including: a link, URL, screenshot, or other identifier locating the specific Content; a statement that you are the person depicted (or authorized to act for them) and the basis for your request; how we can reach you; and any supporting context.

You do not need to reveal your identity on the Platform to appeal. Your request and identifying information are treated confidentially, consistent with the Privacy Policy, and shared only as needed to investigate and act or as required by legal process. There is no deadline for Track A — the six-month window below applies only to Creator appeals.

Creators may appeal: removal, rejection, or restriction of Content (including a refusal to publish after pre-publication review); a warning, strike, or other enforcement action; suspension or termination of the account; and monetization decisions such as withheld, reversed, reduced, or adjusted payouts. Payout amounts and the mechanics of the revenue-share / ownership model are governed by the Creator Agreement — this policy governs reconsideration of adverse decisions, not the underlying economic terms.

Window: submit within six (6) months of the date we notified you of the decision, unless a longer period is required by law. Late appeals may be declined as out of time, though we may still consider them where fairness requires.

How to submit: email [email protected] with the subject line "Creator Appeal", including: the account email or Creator handle; the decision you are appealing and any reference number; a clear explanation of why the decision was wrong, with evidence (consent or release records, age-verification records, licences, correspondence); and the outcome you seek. Submitting an appeal does not by itself pause an active suspension or restore removed Content while we review.

Every appeal receives a human-led review by a member of Trust & Safety who was not the sole decision-maker on the original action, wherever practicable. We never decide appeals by automated means alone. We may consult the relevant Creator, the original moderation record, age-verification and consent records, and other available information.

Timelines: we aim to confirm receipt within 2 business days and provide a substantive decision within 14 business days of a complete appeal — or within 30 business days for complex matters requiring third-party records, in which case we tell you. Where law or card-network rules set a shorter deadline, the shorter deadline controls.

Our decision tells you the outcome with a plain-English explanation. If we reverse, we restore the affected Content, account access, or monetization; if we uphold, we explain why and what (if anything) you can do next.

This section applies only to Track A. If, after our human-led review, a genuine dispute remains about whether a depicted person consented — and we cannot resolve it to the depicted person's reasonable satisfaction — the depicted person may ask us to escalate to an independent, neutral arbitrator for a determination of the consent question.

At the Company's expense. Consistent with card-network requirements, the Company bears the cost of the neutral arbitrator. The arbitrator is a qualified neutral with no financial or personal interest in the outcome and no prior involvement in the original decision, appointed through an established alternative-dispute-resolution provider.

Removal if consent cannot be verified. While the consent question is unresolved, we may restrict or remove the Content as a precaution. If consent cannot be verified after escalation, we remove the Content across the Platform and take reasonable steps to prevent re-upload. We resolve genuine doubt about consent in favor of the depicted person.

This Company-funded escalation is specific to depicted-person consent disputes about removal. It is separate from, and does not replace, the general arbitration and class-action-waiver provisions in the Terms of Service.

After we issue a decision (and, for a Track A consent dispute, after any neutral-arbitrator determination), that decision is final with respect to our internal processes. We are not obligated to consider repeat appeals raising the same issue on the same facts, but may reopen a matter on materially new information or where required by law. Nothing in this policy waives any right you have under applicable law, and nothing prevents a depicted person from pursuing the escalation in Section 5 or contacting the authorities about unlawful Content.

The Complaints Policy is the front door — reports and first-time requests, including a depicted person's initial removal request. This Appeals Policy is the second look — reconsideration of decisions already made, and neutral-arbitrator escalation for consent disputes. You do not need to file a complaint before appealing where you already have a decision to appeal; if you reach the wrong channel we route your request, but the right address is faster. Copyright disputes follow the DMCA Policy's notice-and-counter-notice process; NCII and CSAM follow their dedicated policies.

• Appeals (both tracks) — [email protected]
• Complaints, content reports, and abuse (including NCC / CSAM) — [email protected]
• DMCA / copyright — [email protected]
• General support — [email protected] · Privacy — [email protected]
• Law enforcement / legal process — [email protected]